A booking calendar and a chat on your site: how to save yourself phone calls
If you work by appointment, the phone interrupts your work exactly when it is busiest. Many customers also prefer to write rather than call. A calendar and a chat on the site solve both problems.
A calendar of free time slots
The customer opens the site, picks a service and a free time, and leaves a phone number. You see the request in the admin panel and confirm it. You set the working hours and the free slots, so customers see only what you can really take on.
- Fewer calls just to ask "do you have a free time".
- Requests in the evening too, when you are closed.
- A clear schedule in the panel, without keeping everything in a notebook.
Live chat
The visitor writes straight from the site and you reply from the admin panel. That way you answer quick questions about price, time or availability without people waiting on the phone. A chat is most useful for questions that are not complicated but come often.
Ready answers for the chat
Prepare a few short answers that you use most: the prices of the main services, working hours, the address or the area you work in, how to pay and how to book a time. That way you answer in seconds and look professional.
How to use them well
- Keep the working hours on the site accurate. A calendar is good only if it matches reality.
- Confirm requests quickly, best on the same day.
- Answer the chat at the same time every day, for example morning and evening.
- Write briefly and concretely, and for complex questions offer a phone call.
How to start in one day
- Set the working hours and the length of each service.
- Enter the services and prices in the admin panel.
- Make one test request and see how it looks on your side.
- Tell your customers that they can now book online.
What to avoid
- A calendar with time slots you cannot really take.
- Requests without confirmation: the customer must know the time is accepted.
- A chat you do not answer for days. It is better to make clear when you answer.
Which businesses gain the most
Salons and barbershops, dental and other clinics, car repair shops, fitness, yoga and dance studios, teachers and schools: everywhere the customer comes at a set time.